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Terms and Conditions


Gone International Ltd. | Group Tour Bookings 16 February 2025.

1. Introduction2. Definitions3. Booking Process & Deposits4. Payment & Installments5. Trip Confirmation & Minimum Participants Requirement6. Cancellation, Refunds & Transfers7. Flights & Travel Insurance8. Changes & Unforeseen Circumstances9. Participant Responsibilities & Code of Conduct10. Complaints & Dispute Resolution11. Privacy & Data Protection12. Updates to These Terms

1. Introduction

1.1 These Terms and Conditions govern the booking and participation in group tours organized by Gone International Ltd. (Company Number SC823923, United Kingdom).

1.2 By booking a tour through our website or any other channel, you agree to these Terms and Conditions.


 

2. Definitions

  • "Gone International Ltd." (GI) refers to the tour organizer.
  • "Tour" refers to the travel experience provided, including accommodation, activities, and other inclusions.
  • "Experience" refers to the event portion of the trip, covered by the non-refundable deposit.
  • "Fee" refers to the total cost of the trip, which includes the deposit and the tour package price.
  • "Deposit" refers to the initial non-refundable payment made directly to Gone International Ltd.
  • "Trust My Travel" refers to the third-party platform through which installment payments and final payments are processed.


3. Booking Process & Deposits

3.1 All bookings must be made individually. No group bookings are allowed under one transaction.

3.2 A fixed deposit is required to secure a spot. This deposit is not for the tour but for the experience (event).

3.3 The deposit is paid directly to Gone International Ltd. via credit/debit card, bank transfer, or any other payment platform.

3.4 The deposit is refundable only within 72 hours of payment unless the trip is canceled due to insufficient participants (see Section 6).


4. Payment & Installments

4.1 The remaining balance of the Fee must be paid through Trust My Travel once the trip is confirmed.

4.2 Payment can be made in full or via an installment plan. An installment plan is only available upon request and may incur an additional charge.

4.3 The full Fee must be paid at least 30 days before the trip starts. Failure to pay the full balance may result in:

  • Automatic cancellation of your booking.
  • Loss of all payments made, including deposits and installment payments.
  • Your place being sold to another participant.


5. Trip Confirmation & Minimum Participants Requirement

5.1 The tour will only proceed if the minimum required number of participants have paid their deposits.

5.2 Gone International Ltd. will endeavor to confirm whether the trip will go ahead within 21 days of the trip announcement but may take longer.

5.3 If the trip is not confirmed within 60 days of departure, you will receive a full refund of your deposit.

5.4 Do not book flights until you receive official "Trip Go Ahead" confirmation from us.

5.5 If the trip is canceled due to insufficient numbers, refunds will be processed within 7 working days.


6. Cancellation, Refunds & Transfers

6.1 Traveler-Initiated Cancellations

  • Deposits are only refundable within 72 hours of payment.
  • If you cancel after the 72-hour refund period but before the final payment deadline, you will receive no refund.
  • If you cancel after making full payment, no refund is available unless permitted on a case-by-case basis.

6.2 Transferring a Booking

  • Transfers to another person are not allowed as each traveler is set up with an account on Trust My Travel, which does not allow transfers.
  • However, Gone International Ltd. may assist in finding a solution, but this is at our discretion and any additional costs will be borne by you.

6.3 Credits for Future Trips

  • Deposits cannot be transferred to future trips.
  • However, we may consider alternatives on a case-by-case basis, depending on circumstances.

6.4 Refunds

  • Refunds will be issued based on specific conditions.
  • Cash refunds are never provided; only credit or refunds via the original payment method.


7. Flights & Travel Insurance

7.1 Flights are NOT included in your booking. You must arrange your own flights to the starting location.

7.2 You must submit your flight details at least one week before departure.

7.3 Travel insurance is mandatory and must cover at least medical and repatriation expenses.

7.4 You must provide proof of insurance upon arrival. Failure to do so may result in denial of participation without a refund.

7.5 Travelers are responsible for arranging their own transportation from the airport to the starting point of the tour.


8. Changes & Unforeseen Circumstances

8.1 Itinerary Changes:

  • If changes occur due to weather, supplier issues, or other unforeseen circumstances, Gone International Ltd. reserves the right to adjust the itinerary without offering refunds.
  • For details, refer to Package Travel Regulations Compliance Guide.

8.2 Force Majeure:

  • We are not responsible for cancellations due to events beyond our control, including but not limited to natural disasters, political unrest, pandemics, or strikes.
  • In such cases, refunds or alternative travel arrangements will be determined based on regulations and supplier policies.


9. Participant Responsibilities & Code of Conduct

9.1 Eligibility

  • Participants must be 18 years or older to book.
  • Travelers must review the trip details to ensure suitability before booking.

9.2 Behavioral Expectations

  • We maintain a zero-tolerance policy for disruptive behavior, including:
    • Use of illegal drugs.
    • Harassment or violence toward other guests or staff.
    • Repeated disregard for tour guidelines.
  • If you violate these terms, Gone International Ltd. reserves the right to remove you from the tour with no refund.

9.3 Liability Disclaimer

  • Gone International Ltd. is not liable for:
    • Personal injury, illness, or death during the trip.
    • Loss, theft, or damage to personal property.
    • Delays, changes, or cancellations caused by airlines, transport providers, or other third parties.

By booking, you agree to waive claims against Gone International Ltd. for any loss or injury sustained during the tour.


10. Complaints & Dispute Resolution

10.1 Any concerns must first be raised during the trip with our on-ground representative.

10.2 If unresolved, you may submit a formal complaint via email to goneintluk@gmail.com within 14 days of the trip's conclusion.

10.3 Disputes will be resolved through mediation before any legal action is taken.

10.4 This agreement is governed by UK law, and disputes will be handled in UK courts.


11. Privacy & Data Protection

11.1 By booking, you consent to Gone International Ltd. collecting and processing personal data as outlined in our Privacy Policy.

11.2 We only share your details with third parties essential to delivering your trip (e.g., hotels, activity providers).


12. Updates to These Terms

12.1 These Terms may be updated periodically. Continued use of our services constitutes acceptance of the latest version.

By booking a trip with Gone International Ltd., you confirm that you have read, understood, and agreed to these Terms and Conditions.

For inquiries, contact: hello@goneinternational.com